Realizing Strategic Focal Points at a Business School
This column describes the deployment of a process improvement program in an educational environment. The environment under study is the institute of executive programs within the business school of a university.
The department under consideration organizes academic education for professionals. Students are enabled to attend lectures and tutorials because these are planned in evenings or all on one fixed day of the week. A high degree of service is offered to these students: many administrative tasks are taken care of, coffee is free, lectures are mostly given in small groups, and there is a dedicated front office student desk with low, if any, waiting times. A broad range of business-related master of science (M.Sc.) programs is offered; for example, Accountancy & Control, Actuarial Science, Management
