Improving the Invoicing Process of a Consulting Company

As an illustration, this article discusses an improvement project on the invoicing process in a large IT and business services company. The goal of the project was to reduce the throughput and processing time, such that the client would pay the invoice as soon as possible, and the company would reduce personnel costs. The yearly benefits of the project were targeted in advance to be at least 450,000 per year, as a result of increased interest earnings and reduced operational costs. For reasons of confidentiality and for illustrative purposes, some of the data and facts have been slightly modified.

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