ebook Lean Six Sigma for Services and Healthcare
The twentieth century saw an incredible development of professional organizations. Besides the impact of technological advances, innovations in management structures and methods have resulted in the highly productive organizations of today. When the race for outperforming competitors on quality and efficiency gained momentum, companies started to copy each other’s best practices. Consultants and management gurus quickly jumped in and started giving names to these methods: total quality management, just-in-time, business process reengineering, statistical process control, quality circles, lean manufacturing, continuous improvement, et cetera. Time has singled out the methods, principles and approaches that really added value. While most approaches have been presented as panaceas at one time or another, time has shown that they are in fact complementary.
Lean Six Sigma is not revolutionary; it is built on principles and methods that have proven themselves over time. It has incorporated the most effective approaches and integrated them into a full program. It offers a management structure for organizing continuous improvement of routine tasks, such as manufacturing, accounting, nursing, sales, and other work that is done routinely. Further, it offers a method and tools for carrying out improvement projects effectively. In an economy which is determined more and more by dynamics than by static advantages, continuous improvement of routine tasks is a crucial driver of competitivenes
Benefits
- Improvement and redesign of routine tasks (manufacturing processes, service delivery, marketing, healthcare procedures, sales, et cetera).
- Superior quality and efficiency.
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