Deploying Operational Excellence at a Financial Service Provider

The 20th century saw an incredible development of professional organizations. The impact of technological advances is obvious; in addition, innovations in management structures and methods have resulted in the highly productive organizations of today. When the race for outperforming competitors on operational effectiveness gained momentum, companies started to copy each other’s best practices. Consultants and management gurus quickly jumped in and started giving names to these best practices: total quality management, just-in-time, business process reengineering, statistical process control (SPC), quality circles, lean manufacturing, continuous improvement, etc. Out of these methods, principles, and approaches, time has singled out the ones that really have added value. And though most approaches have been presented as panaceas at one time or another, time has shown that they are in fact complementary.

One of the last best practices is called Lean Six Sigma

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