An Efficient Public Sector

UWV commenced a series of trainings to prepare personnel for the execution of the Lean Six Sigma methodology. This investment is starting to repay itself through successful improvement projects. This article describes a case study of one of these improvement projects of UWV along the common define–measure–analyze–improve–control (DMAIC) structure used in Lean Six Sigma projects (De Mast et al. 2012).

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